When it comes to running a trace route, some people become confused on how you get that trace route from your command prompt window to your uber-friendly support team. The easiest method would be to save the trace route as a .txt file, so you could copy the data, and paste it in your e-mail or help desk ticket.
It is all pretty simple:
- Go to Start > Run…
- Enter cmd and click OK.
- At the prompt, type tracert yourdomainname > yourfilename.txt and hit enter.
After it is complete, the file is saved to:
Vista - Usersyourpcusernameyourfilename.txt
XP - Documents and Settingsyourpcusernameyourfilename.txt
Now all you have to do is find the file, open it up, and copy the trace route from the .txt file to your e-mail to the support team or into your help desk ticket. You can seen an example of the process being done in less than a minute here:
Hope this tip comes in handy! If you’d like to see more quick video tips, leave a comment and let us know.
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Original post by Mitch